Banks offer technology-based self-service banking such as mobile banking applications to keep up with technological advancement. The usage of this application requires quality service delivery. However, there is a dearth of literature on post-adoption and service quality assessment of mobile...

In the context of demographic changes and active aging in the workplace, managing age diversity contributes to creating new perspectives across the entire field of human resource management. The main objective of this paper is to determine the impact of appropriate working conditions and...