Purpose – The purpose of this paper is to develop customer satisfaction indices for the services provided by inspectors in certain departments of Al‐Ain Municipality, the United Arab Emirates. Design/methodology/approach – The methodology is based on customer satisfaction models with...

Purpose – The purpose of this paper is to develop customer satisfaction indices for the services provided by inspectors in certain departments of Al-Ain Municipality, the United Arab Emirates. Design/methodology/approach – The methodology is based on customer satisfaction models with...

This paper carries out an assessment of the influence that different kinds of social ties exert on labour precariousness, on the state of health of urban environments and on the economic performance in Italy. Overall, the empirical evidence shows that weak ties connecting members of voluntary...

This paper carries out an empirical assessment of the causal nexus connecting social capital’s diverse aspects to the “quality” of economic development in Italy. The analysis accounts for three main social capital dimensions (i.e. bonding, bridging and linking social capital) and measures...

This paper carries out an empirical assessment of the causal nexus connecting social capital’s diverse aspects to the “quality” of economic development in Italy. The analysis accounts for three main social capital dimensions (i.e. bonding, bridging and linking social capital) and measures...

This paper carries out an assessment of the influence that different kinds of social ties exert on labour precariousness, on the state of health of urban environments and on the economic performance in Italy. Overall, the empirical evidence shows that weak ties connecting members of voluntary...

This paper carries out an assessment of the influence that different kinds of social ties exert on labour precariousness, on the state of health of urban environments and on the economic performance in Italy. Overall, the empirical evidence shows that weak ties connecting members of voluntary...