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  • Search: subject:"supervisors' emotional expression variability"
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Subject
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Arbeitskräfte 1 Arbeitsverhalten 1 Arbeitszufriedenheit 1 Dienstleistungsqualität 1 Emotion 1 Hospital 1 Job satisfaction 1 Krankenhaus 1 Service quality 1 Work behaviour 1 Workforce 1 a diary study 1 emotion management 1 employees' emotional experience variability 1 service performance 1 supervisors' emotional expression variability 1
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Article in journal 1 Aufsatz in Zeitschrift 1
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English 1
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Hai, Shenyang 1 Kim, Peter Beomcheol 1 Park, In-Jo 1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 1
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ECONIS (ZBW) 1
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How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective
Park, In-Jo; Hai, Shenyang; Kim, Peter Beomcheol - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 8, pp. 1371-1398
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