Zhang, Min; Sun, Lin; Li, Yuzhuo; Wang, G. Alan; He, Zhen - In: Journal of management science and engineering 8 (2023) 4, pp. 584-597
. Although customers may post truer and more objective supplementary reviews after a period of product use, such reviews are … framework for identifying customer requirements by combining initial and supplementary reviews based on text mining. We … requirements and satisfaction can be accurately mined and captured when considering supplementary reviews. In practice, the …