Given a sample from a finite population partitioned into classes, we consider estimating the distribution of the class frequencies. We propose first to estimate certain moments of this distribution, assuming Poisson sampling with unequal inclusion probabilities, and then to adapt these estimates...

Purpose – The purpose of this paper is to develop customer satisfaction indices for the services provided by inspectors in certain departments of Al‐Ain Municipality, the United Arab Emirates. Design/methodology/approach – The methodology is based on customer satisfaction models with...

Purpose – The purpose of this paper is to develop customer satisfaction indices for the services provided by inspectors in certain departments of Al-Ain Municipality, the United Arab Emirates. Design/methodology/approach – The methodology is based on customer satisfaction models with...

This paper considers the problem of estimating the population total in two-stage cluster sampling when cluster sizes are unknown, making use of a population model arising basically from a variance component model. The problem can be considered as one of predicting the unobserved part Z of the...

This paper considers the problem of estimating the population total in two-stage cluster sampling when cluster sizes are unknown, making use of a population model arising basically from a variance component model. The problem can be considered as one of predicting the unobserved part Z of the...