Problem description: Classical models of queueing systems with rational and strategic customers assume queues to be either fully visible or invisible while service parameters are known with certainty. In practice, however, people only have "partial information" on the service environment in the...

Problem description: Classical models of queueing systems with rational and strategic customers assume queues to be either fully visible or invisible while service parameters are known with certainty. In practice, however, people only have "partial information" on the service environment in the...

Classical models of service systems with rational and strategic customers assume queues to be either fully visible or invisible. In practice, however, most queues are only "partially visible" or "opaque", in the sense that customers are not able to discern precise queue length upon arrival. This...

Classical models of service systems with rational and strategic customers assume queues to be either fully visible or invisible. In practice, however, most queues are only "partially visible" or "opaque", in the sense that customers are not able to discern precise queue length upon arrival. This...