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Can emotional scaling methods improve quality in services?

Longbottom, David; Modjahedi, Amir - In: International journal of quality and service sciences 5 (2013) 4, pp. 364-381

Persistent link: https://www.econbiz.de/10010227706

Strategic resource investment methodology for developing countries

Farr, John Vail; McDonald, Kenneth W. - In: International journal of diplomacy and economy 1 (2013) 3/4, pp. 329-348

Persistent link: https://www.econbiz.de/10010394709

Strategic resource investment methodology for developing countries

Farr, John V.; McDonald, Kenneth W. - In: International Journal of Diplomacy and Economy 1 (2013) 3/4, pp. 329-348

, decision-making, and implementation and monitoring phases iterative systems process. The SRIM is the first step by the nation … reconstruction and capacity development community (NR/CD) in developing a systems process to document the cradle to grave life cycle …

Persistent link: https://www.econbiz.de/10010699265

Can emotional scaling methods improve quality in services?

Longbottom, David; Modjahedi, Amir - In: International Journal of Quality and Service Sciences 5 (2013) 4, pp. 364-381

Purpose – This paper aims to investigate the role that deep emotional feelings play in relation to process/service re-design and process/service improvement. It suggests that attention to these dimensions may be vital for successful and sustainable outcomes. It investigates whether these...

Persistent link: https://www.econbiz.de/10014802744