van der Wiele, Ton; Hesselink, M.; Boselie, Boselie, … - Erasmus Research Institute of Management (ERIM), … - 2002
competitive market place for temporary employment agencies or flex companies and to the need to find new ways of developing … competitive advantage. A large temporary employment agency in the Netherlands, wants to develop "experience quality" in its … temporary employment agencies is the presence of two customer groups instead of just one. Besides the paying customers, who are …