Search Results - subject:"ticket queue"

To wait or not to wait : the theory and practice of ticket queues

Kuzu, Kaan; Gao, Long; Xu, Susan H. - In: Manufacturing & service operations management : M & SOM 21 (2019) 4, pp. 853-874

Persistent link: https://www.econbiz.de/10012147040

Bayesian modeling of abandonments in ticket queues

Kuzu, Kaan; Soyer, Refik - In: Naval research logistics : an international journal 65 (2018) 6/7, pp. 499-521

Persistent link: https://www.econbiz.de/10012166223

Analysis of ticket queues with reneging customers

Ding, Ding; Ou, Jihong; Ang, James - In: Journal of the Operational Research Society : OR 66 (2015) 2, pp. 231-246

Persistent link: https://www.econbiz.de/10010487557

Service Performance Analysis and Improvement for a Ticket Queue with Balking Customers

Xu, Susan H.; Gao, Long; Ou, Jihong - In: Management Science 53 (2007) 6, pp. 971-990

arriving at a ticket queue, each customer is issued a numbered ticket. The number currently being served is displayed. An … propose a Markov chain model of a ticket queue and develop effective evaluation tools. These tools can help management … quantify the service level and identify the performance gap between the ticket queue and the conventional physical queue, in …

Persistent link: https://www.econbiz.de/10009203911