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How can customers cope with cognitive demands of professional services? The role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & Marketing
40
(
2023
)
5
,
pp. 867-887
transactional
stress
theory
, we investigate whether customers can effectively cope with the expected cognitive demands of …
Persistent link: https://www.econbiz.de/10014503733
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