Search Results - subject:"transformative services"

Psychosocial resources linking consumer identification and social well-being : integrating the social identity approach with transformative service research

Inoue, Yuhei; Sato, Mikihiro; Swanson, Steve; Lock, Daniel - In: Journal of business research : JBR 195 (2025), pp. 1-13

Persistent link: https://www.econbiz.de/10015432349

Can frontline employees help consumers improve their financial planning behavior? Implications from triadic analysis

Siahtiri, Vida; Weiger, Welf Hermann; Tetteh-Afi, Christian - In: European Journal of Marketing 58 (2024) 13, pp. 130-158

Purpose As consumer debt can substantially impair subjective well-being, it is crucial for research to gain insights into how consumers can be motivated to improve financial planning. This paper aims to investigate how frontline employees in financial services can help consumers regulate their...

Persistent link: https://www.econbiz.de/10015343373

Can frontline employees help consumers improve their financial planning behavior? : implications from triadic analysis

Siahtiri, Vida; Weiger, Welf; Tetteh-Afi, Christian; … - In: European journal of marketing 58 (2024) 13, pp. 130-158

Persistent link: https://www.econbiz.de/10015198461

Autonomy or security? : core value trade-offs and spillovers in servicescapes for vulnerable customers

Sandberg, Birgitta; Hurmerinta, Leila; Leino, Henna M.; … - In: Journal of service research 25 (2022) 1, pp. 9-28

Persistent link: https://www.econbiz.de/10012887031

Organizational practices to co-create value with family members engaged in service journeys of their loved ones

Verleye, Katrien; Holvoet, Sofie - In: Journal of service theory and practice 34 (2024) 2, pp. 319-340

Persistent link: https://www.econbiz.de/10014526078

Achieving social and economic sustainability through innovations in transformative services : a case of healthcare organizations in an emerging market

Sharma, Amalesh; Borah, Sourav Bikash; Moses, Aditya … - In: Journal of the Academy of Marketing Science 52 (2024) 5, pp. 1366-1390

Persistent link: https://www.econbiz.de/10015192731

The possibilities of resilience for service organisations

Hall, Colin Michael; Koupaei, Sarah Naderi - In: The journal of services marketing 38 (2024) 4, pp. 397-403

Persistent link: https://www.econbiz.de/10015108153

Smart transformative services to defuse crises? : the meaning of trust for the usage of digital contact tracing apps

Heimann, Kira Marie; Bilstein, Nicola; Haurand, Michelle D. - In: Marketing : ZFP ; journal of research and management 45 (2023) 1, pp. 48-65

Persistent link: https://www.econbiz.de/10014280977

Not whodunit but whydunit : story characters' motivations influence audience interest in services

Hamby, Anne; Laer, Tom van - In: Journal of service research 25 (2022) 1, pp. 48-65

Persistent link: https://www.econbiz.de/10012887034

A transformative value co-creation framework for online services

Parkinson, Joy; Mulcahy, Rory Francis; Schuster, Lisa; … - In: Journal of Service Theory and Practice 29 (2019) 3, pp. 353-374

Purpose Online offerings for transformative services create value for consumers, although little research examines the … capture the complexity of the co-creation of transformative value experienced by the consumers of online transformative … services. Design/methodology/approach This paper uses a netnography approach to examine longitudinal data from an online weight …

Persistent link: https://www.econbiz.de/10014907467