Staats, Bradley R.; Gino, Francesca - In: Management Science 58 (2012) 6, pp. 1141-1159
capture the benefits of repetition and <i>variety</i> (i.e., working on different tasks) to keep workers motivated and provide … loan application-processing line. We find that over the course of a single day, specialization, as compared to variety, is … variety helps improve worker productivity. Additionally, we show that part of this benefit results from workers' cumulative …