Due to globalisation, the FMCG distributors in the developing countries are struggling to capture and retain their market share from the multinational companies. To attract the retailers, the distributors supply on credit and collect the amount in unequal weekly instalments. When the supply on...

Stockout is an unfortunate event for businesses. While prior literature has focused on how to prevent stockouts from occurring, we study how supply chain firms can best react to them by converting a potential lost sale or customer into a retained backorder or customer when they do happen. In...