Search Results - subject:"vulnerable customers"

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Opportunities for digital banking : lived experiences of financially vulnerable customers in the UK

Elliott, Karen; Copilah-Ali, Jehana; Ng, Magdalene - In: Journal of digital banking 9 (2025) 4, pp. 340-352

Persistent link: https://www.econbiz.de/10015407190

"One size doesn't fit all" : bank switching decisions and customer vulnerability in Europe

Fernández-Gutiérrez, Marcos; Ashton, John K. - In: International journal of bank marketing 42 (2024) 6, pp. 1264-1281

Persistent link: https://www.econbiz.de/10015057274

FinTech and the future of financial services : what are the research gaps?

Kavuri, Anil Savio; Milne, Alistair - 2019

Persistent link: https://www.econbiz.de/10012223734

The evolving status of trust in the relationship between vulnerable customers and banks : a longitudinal study

Amine, Abdelmajid; Gatfaoui, Shérazade - In: European review of service economics and management (2021) 1/11, pp. 55-86

Persistent link: https://www.econbiz.de/10012879019

The implications of artificial intelligence on the digital marketing of financial services to vulnerable customers

Mogaji, Emmanuel; Soetan, Taiwo O.; Tai Anh Kieu - In: Australasian marketing journal : AMJ ; official journal … 29 (2021) 3, pp. 235-242

Persistent link: https://www.econbiz.de/10012668435

Serving the Highly Vulnerable Customer: The Awareness of Transformative Service Behaviors in Sensitive Populations

Aiello, Taryn - 2011

vulnerable customers have the potential to become transformational experiences for both parties, in that the provider and … investigates how service providers should treat individuals who are highly vulnerable. Specific to this research, highly vulnerable … customers are defined in this research as those consumers who participate in a service exchange with a firm during a time of …

Persistent link: https://www.econbiz.de/10009468001

THE POLICY OF CONSUMER PROTECTION IN THE ELECTRICITY MARKET

Filipović, Sanja; Tanić, Gordan - In: Economic Annals 53 (2008) 178-179, pp. 157-182

The provision of a safe and reliable electricity supply has a central place in modern social life. The rise of electricity prices and the process of liberalisation of the electricity market are the two main factors which have made it necessary to modify the current traditional ways of protecting...

Persistent link: https://www.econbiz.de/10011039127