Recent advances in information technology (IT) have enabled firms in many industries to give middle managers new access to timely production data. Process monitoring' technologies give distant managers a window to production which can both lower their cost of monitoring subordinates and provide...

Are we contributing positively to the society at large by research that we conduct in the field of Operations Management? Currently, the answer is probably closer to “no” than to “yes”. We often do not realize it but there is very real cost of conducting our research non-responsibly. In...

This paper examines the important features of Total quality Management and its relative importance and its impact on manufacturing. TQM variables are identified for effective implementation with example. There has been particular interest of quality in manufacturing to avoid delays and save...

Cloud computing has been recognized as a critical driver of Information-Technology (IT) enabled innovations. In this paper, we review recent cloud computing research from an Operations Management (OM) perspective, by focusing on major operations challenges faced by a cloud provider in three...

The widespread adoption of software-intensive IT systems in ships has brought huge benefits, yet it also has offered new avenues for malicious cyberattacks to potentially disrupt shipping operations. It follows that a focus on the security and resilience properties of IT-enabled ship systems...

The description and visualization of processes and underlying requirements are a core task in IT projects today. The translation of information between different forms of representation is used to include these efficiently in the different steps of a project, e.g., to describe the as-is and...

The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...

The ability to automate tasks and processes using robotic process automation (RPA)—or the development of bots—is receiving significant attention in accounting. Auditors often struggle to know what tasks to automate and how to prioritize bot development. Drawing upon socio-technical systems...

The future would see more women venturing into areas traditionally dominated by men. This will lead to income generation and greater sense of fulfillment among women. In almost all the countries, governments are providing special provisions for women’s development and efforts are being made to...

When both husband and wife work in BPO, the husband’s job usually takes priority in case of transfer or overseas assignments, which means that the wife must forego opportunities or else they have to live apart. To address the gender issues at work place of BPOs organizations, there is need to...