The thesis provides an algorithmic approach to the scheduling problem for call centre agents. It shows that this problem is NP-complete and even inapproximable. A broad statistical analysis of call data from a call centre is contained, too.

We show that fund families allocate their fund managers to different market segments such that their skill is rewarded best. Whether a fund manager's skill is rewarded by higher alpha depends on the efficiency of the market segment in which she works. Even skilled managers can generate alpha...

Im Bachelor-Studiengang Verkehrswirtschaft der TU Dresden sind die Teilnehmerzahlen für Schwerpunktmodule beschränkt. Da die Vergabe der Schwerpunktmodulplätze nicht nach dem Windhundprinzip erfolgen soll, wurde dafür ein Verfahren entwickelt. Dieses Verfahren beinhaltet zwei...

The power to coerce workers is important for the efficient operation of hierarchically structured organizations. However, this power can also be used by managers to exploit their subordinates for their own benefit. We examine the relationship between the power to coerce and exploitation in a...

Workforce Differentiations (WD) as applied strategic Human Resource Management (SHRM) has many potential benefits as well as risks; the preliminary WD concept needs more theoretical and practical research, though. Successful implementation depends largely on the scope of segmentation already...

A new model based on a modification of the QE Staffing and Scheduling Methods that solves many of our aging population problems by helping older retired workers re-enter the workforce while at the same time creating more and better jobs for both older and younger workers when they are scheduled...

This paper deals with models, relaxations and algorithms for an integrated approach to vehicle and crew scheduling. We discuss potential benefits of integration and provide an overview of the literature, which considers mainly partial integration. Our approach is new in the sense that we can...