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~type_genre:"Aufsatz in Zeitschrift"
~subject:"public sector"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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public sector
Public sector
8
Öffentlicher Sektor
8
Customer satisfaction
3
Kundenzufriedenheit
3
Public services
3
Quality management
3
Qualitätsmanagement
3
quality management
3
Öffentliche Dienstleistung
3
Dienstleistungsqualität
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Italien
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Italy
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Service quality
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Benchmarking
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Customer service
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Data envelopment analysis
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Lean production
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Aufsatz in Zeitschrift
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English
3
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Elg, Mattias
1
Fryer, Karen J.
1
Major, Maria
1
Ogden, Susan M.
1
Pimentel, Luís
1
Wihlborg, Elin
1
Örnerheim, Mattias
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Public management review
19
Financial accountability & management : in governments, public services and charities
17
International journal of public sector performance management
14
International journal of public sector performance management : IJPSPM
9
Administrative Sciences : open access journal
8
Cogent business & management
8
Problems and perspectives in management : PPM ; international research journal
7
Public personnel management
7
European journal of industrial relations
6
Financial accountability and management
6
Economics, management and financial markets
5
European research studies
5
Public performance & management review
5
Accounting history : journal of the Accounting History Special Interest Group of the Accounting Association of Australia and New Zealand
4
African journal of accounting, auditing and finance : AJAAF
4
Economic and industrial democracy
4
International journal of accounting, auditing and performance evaluation : IJAAPE
4
International journal of knowledge management studies : IJKMS
4
International journal of procurement management
4
Journal of accounting & management information systems : JAMIS
4
Accounting and taxation review : A&TR
3
Applied economics letters
3
Economic and industrial democracy : EID ; an international journal
3
Human resource development international : HRDI
3
IZA world of labor : evidence-based policy making
3
Information systems management
3
International journal of auditing : IJA
3
International journal of economics and accounting : IJEA
3
International journal of human resource management
3
Knowledge management research & practice : KMRP ; an official journal of the OR Society
3
Labor studies journal : official journal of United Association für Labor Education
3
The economic and labour relations review : ELRR
3
Transfer : European review of labour and research ; quarterly review of the ETUI Research Department
3
Work, employment and society : a journal of the British Sociological Association
3
Academic journal of economic studies
2
Applied economics
2
Business systems research : a system view accross technology & economics : the journal of Society for Advancing Innovation and Research in Economy
2
CEPAL review
2
Erasmus journal for philosophy and economics : EJPE
2
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Public quality - for whom and how? : integrating public core values with quality management
Elg, Mattias
;
Wihlborg, Elin
;
Örnerheim, Mattias
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 379-389
Persistent link: https://www.econbiz.de/10011723632
Saved in:
2
Key success factors for quality management implementation : evidence from the public sector
Pimentel, Luís
;
Major, Maria
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 997-1012
Persistent link: https://www.econbiz.de/10011687810
Saved in:
3
Modelling continuous improvement maturity in the public sector : key stages and indicators
Fryer, Karen J.
;
Ogden, Susan M.
- In:
Total quality management & business excellence : an …
25
(
2014
)
9
,
pp. 1039-1053
Persistent link: https://www.econbiz.de/10010418011
Saved in:
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