León, Federico R.; Morales, Oswaldo; Ramos, Juan D.; … - In: Journal of economics, finance & administrative science 22 (2017) 43, pp. 154-167
Purpose: Call centers generate stress and absenteeism in staff and the literature suggests that people-oriented leadership is the right way of supervision for such a situation. This study compared its effects versus those of other types of leadership. Methodology: Absentee data of 379...