//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Marketingmanagement"
~subject:"Arbeitsgruppe"
~isPartOf:"International journal of retail & distribution management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"After-sales service"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Marketingmanagement
Arbeitsgruppe
Customer service
8
Kundenservice
8
Einzelhandel
4
Retail trade
4
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Service quality
3
Beziehungsmarketing
2
Relationship marketing
2
Retail
2
USA
2
United States
2
Arbeitsteilung
1
Arbeitszufriedenheit
1
Automotive services industry
1
Beschwerdemanagement
1
Betriebsklima
1
Complaint management
1
Complaints
1
Convenience store
1
Customer complaining behaviour
1
Customer services quality
1
Cyberostracism
1
Deutschland
1
Discrimination
1
Diskriminierung
1
Dissonance
1
Division of labour
1
E-Mail
1
E-commerce
1
E-mail
1
Electronic Commerce
1
Encounter experience
1
Eye gaze
1
Failure severity
1
Frontline employee
1
more ...
less ...
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Arndt, Aaron D.
1
Harkins, Jason
1
Karande, Kiran
1
O'Reilly, Kelly
1
Paper, David
1
Published in...
All
International journal of retail & distribution management
Europäische Hochschulschriften / 5
4
Schriften zu Marketing und Management
4
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
2
Journal of business research : JBR
2
Journal of service management
2
Marketing im gesellschaftlichen Dialog
2
Markt und Konsum
2
Neue betriebswirtschaftliche Forschung : Nbf
2
Advances in services marketing
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Baltic journal of management
1
Bloomberg series
1
Business-to-Business-Kommunikation : neue Entwicklungen im B2B-Marketing
1
California management review
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Digitale Fachbibliothek
1
EBL-Schweitzer
1
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
1
Employee relations
1
Global logistics : new directions in supply chain management
1
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
1
Hamburger Schriften zur Marketingforschung
1
Handbook of research on customer equity in marketing
1
Handbuch Multi-Channel-Marketing
1
Handbuch Produktmanagement : Strategieentwicklung - Produktplanung - Organisation - Kontrolle
1
Instrumente zur Gestaltung von After Sales Services
1
Intercultural business communication and simulation and gaming methodology
1
International journal of business and economics
1
International journal of business excellence : IJBEX
1
International journal of hospitality management
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal for global business advancement : JGBA
1
Journal of marketing
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Kundenbeziehungen im Dienstleistungsbereich
1
Linde international
1
Management learning : the journal for managerial and organizational learning
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
CRM and retail service quality : front-line employee perspectives
O'Reilly, Kelly
;
Paper, David
- In:
International journal of retail & distribution management
40
(
2012
)
11
,
pp. 865-881
Persistent link: https://www.econbiz.de/10009686411
Saved in:
2
Does the performance of other functions in the frontline influence salesperson conflict?
Arndt, Aaron D.
;
Karande, Kiran
;
Harkins, Jason
- In:
International journal of retail & distribution management
40
(
2012
)
9
,
pp. 717-736
Persistent link: https://www.econbiz.de/10009614686
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->