//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Marketingmanagement"
~subject:"Arbeitsgruppe"
~subject:"United States"
~isPartOf:"International journal of retail & distribution management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"After-sales service"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Marketingmanagement
Arbeitsgruppe
United States
Customer service
8
Kundenservice
8
Einzelhandel
4
Retail trade
4
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Service quality
3
Beziehungsmarketing
2
Relationship marketing
2
Retail
2
USA
2
Arbeitsteilung
1
Arbeitszufriedenheit
1
Automotive services industry
1
Beschwerdemanagement
1
Betriebsklima
1
Complaint management
1
Complaints
1
Convenience store
1
Customer complaining behaviour
1
Customer services quality
1
Cyberostracism
1
Deutschland
1
Discrimination
1
Diskriminierung
1
Dissonance
1
Division of labour
1
E-Mail
1
E-commerce
1
E-mail
1
Electronic Commerce
1
Encounter experience
1
Eye gaze
1
Failure severity
1
Frontline employee
1
more ...
less ...
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Arndt, Aaron D.
1
Harkins, Jason
1
Karande, Kiran
1
O'Reilly, Kelly
1
Paper, David
1
Rosenbaum, Mark S.
1
Walsh, Gianfranco
1
Wozniak, Richard
1
more ...
less ...
Published in...
All
International journal of retail & distribution management
Services marketing quarterly
8
International journal of hospitality management
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Psychology & marketing
6
The journal of services marketing
5
European journal of operational research : EJOR
4
Europäische Hochschulschriften / 5
4
Journal of business research : JBR
4
Journal of retailing and consumer services
4
Journal of service research : JSR
4
Schriften zu Marketing und Management
4
Journal of air transport management
3
Journal of marketing theory and practice
3
Journal of service management
3
Journal of the Academy of Marketing Science
3
Personnel psychology : a journal of applied research
3
Academy of Management journal : AMJ
2
Faculty & research / Insead : working paper series
2
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
2
ILR review : the journal of work and policy
2
International journal of production economics
2
Journal of consumer behaviour : an international research review
2
Journal of economics & management strategy : JEMS
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Marketing im gesellschaftlichen Dialog
2
Markt und Konsum
2
Neue betriebswirtschaftliche Forschung : Nbf
2
The journal of business & industrial marketing
2
The service industries journal
2
Working paper series / Center for Advanced Human Resource Studies
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
Academy of Management learning & education : AMLE
1
Advances in services marketing
1
Applications of supply chain management and e-commerce research
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Baltic journal of management
1
Bloomberg series
1
Business strategy review
1
Business-to-Business-Kommunikation : neue Entwicklungen im B2B-Marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
CRM and retail service quality : front-line employee perspectives
O'Reilly, Kelly
;
Paper, David
- In:
International journal of retail & distribution management
40
(
2012
)
11
,
pp. 865-881
Persistent link: https://www.econbiz.de/10009686411
Saved in:
2
Family allowances as reverse retail discrimination
Rosenbaum, Mark S.
;
Walsh, Gianfranco
;
Wozniak, Richard
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
Saved in:
3
Does the performance of other functions in the frontline influence salesperson conflict?
Arndt, Aaron D.
;
Karande, Kiran
;
Harkins, Jason
- In:
International journal of retail & distribution management
40
(
2012
)
9
,
pp. 717-736
Persistent link: https://www.econbiz.de/10009614686
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->