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~subject:"Marketingmanagement"
~subject:"Retail trade"
~isPartOf:"International journal of consumer studies"
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Marketingmanagement
Retail trade
Customer service
9
Kundenservice
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Consumer behaviour
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Beziehungsmarketing
5
Dienstleistungsqualität
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Service quality
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customer service
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Emerging economies
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anthropomorphism
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customer engagement
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After-sales services
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Artificial intelligence
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Erasmus, Alet C.
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Gothan, Alida
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International journal of consumer studies
Journal of retailing and consumer services
14
Journal of retailing
7
International journal of physical distribution & logistics management : IJPD & LM
5
Journal of business research : JBR
5
Europäische Hochschulschriften / 5
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International journal of retail & distribution management
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Schriften zu Marketing und Management
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Gabler Edition Wissenschaft
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Psychology & marketing
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Services marketing quarterly
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European journal of operational research : EJOR
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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GITAM journal of management : a quarterly publication of GITAM Institute of Management
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Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
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International journal of business and economics
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International journal of physical distribution and logistics management
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Journal of marketing theory and practice
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Journal of service management
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Journal of the Academy of Marketing Science
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Marketing im gesellschaftlichen Dialog
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Markt und Konsum
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SOM research reports
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The international review of retail, distribution and consumer research
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The journal of services marketing
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Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
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Arbeitspapier
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Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
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Baltic journal of management
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Bloomberg series
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British journal of management : BJM
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Business-to-Business-Kommunikation : neue Entwicklungen im B2B-Marketing
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California management review
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Consumption and public life
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
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Dutch journal of finance and management
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ECONIS (ZBW)
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Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
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2
Customers' judgment of the customer service in appliance sales departments in an emerging economy
Gothan, Alida
;
Erasmus, Alet C.
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10003781892
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