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~subject:"Marketingmanagement"
~subject:"Work behaviour"
~person:"Loi, Raymond"
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Marketingmanagement
Work behaviour
Arbeitsverhalten
2
Customer service
2
Dienstleistungsqualität
2
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2
Service quality
2
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1
Customer participation
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Customer service behavior
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Leader-member exchange
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Loi, Raymond
Bordia, Prashant
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International journal of contemporary hospitality management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
2
Motivation of travel agents' customer service behavior and organizational citizenship behavior : the role of leader-member exchange and internal marketing orientation
Chow, Cheris W. C.
;
Lai, Jennifer Y. M.
;
Loi, Raymond
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 362-369
Persistent link: https://www.econbiz.de/10010508380
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