Aghahowa, Enoma; Stephen, Allen; Anthony, Enoma - In: International Journal of Strategic Property Management 13 (2009) 2, pp. 103-116
This research study set to develop KPIs for airport safety and security using a case study and ethnographic approach to research, the focus was on the role of Facilities Management (FM) in improving safety and security at the airport. The study centred on the management and staff of the case...