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subject:"Dienstleistungsqualität"
~subject:"Luftverkehrspolitik"
~type_genre:"Book section"
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Dienstleistungsqualität
Luftverkehrspolitik
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Air transport liberalization : a critical assessment
9
Advances in airline economics : competition policy and antitrust
1
Asia Pacific air transport : challenges and policy reforms
1
Aviation systems : management of the integrated aviation value chain
1
Bridging measurement challenges and analytical needs of external statistics: evolution or revolution? : proceedings of the IFC Conference on external statistics, Lisbon, Portugal, 17-18 February 2020
1
Corporate Governance, Sustainability, and Information Systems in the Aviation Sector, Volume I
1
Corporate strategies & innovations in the emerging global economy
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Customer service : empowerment and entrapment
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Economic regulation and its reform : what have we learned?
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Enterprise as an instrument of civilization : an anthropological approach to business administration
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Handbook of maintenance management and engineering
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How nations learn : technological learning, industrial policy, and catch-up
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Introduction to aviation management
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Measuring consumer behavior in hospitality for enhanced decision making
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Mergers and corporate governance
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Mondialisation, modèles nationaux de développement et stratégies d'entreprises : XIXe-XXIe siècles
1
Network industries between competition and regulation
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Operational Research Methods in Business, Finance and Economics : Proceedings of the 31st European Conference on Operational Research, Athens, Greece, July 11-14, 2021
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Operations research proceedings 2006 : selected papers of the Annual International Conference of the German Operations Research Society (GOR), jointly organized with the Austrian Society of Operations Research (ÖGOR) and the Swiss Society of Operations Research (SVOR), Karlsruhe, September 6 - 8 2006 ; with 79 tables
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Proceedings of the 5th International Conference on Economic Management and Green Development
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Services marketing cases in emerging markets : an asian perspective
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Standortfaktor Tourismus und Wissenschaft : Herausforderungen und Chancen für Destinationen
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Lufthansa Airlines : the microeconomic and macroeconomic environment of the company and the industry in 2020 and its readiness against crisis
Zervas, Spyros
- In:
Operational Research Methods in Business, Finance and …
,
(pp. 147-166)
.
2023
Persistent link: https://www.econbiz.de/10014319856
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2
The relationship between service quality and customer satisfaction in the airline industry : a meta-analysis study
Bakır, Mahmut
- In:
Measuring consumer behavior in hospitality for enhanced …
,
(pp. 230-250)
.
2023
Persistent link: https://www.econbiz.de/10014295142
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3
On the re-evaluation of the air transport activity in a globalised environment
Papaspyrou, Marios
- In:
Bridging measurement challenges and analytical needs of …
,
(pp. 1-15, 1-24)
.
2020
Persistent link: https://www.econbiz.de/10012387733
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4
A study on the factors of airline passenger service in COVID-19 era by using Delphi technique
Jeong, Se-Hyeon
;
Bang, Min-Gang
- In:
Proceedings of the 5th International Conference on …
,
(pp. 504-510)
.
2022
Persistent link: https://www.econbiz.de/10013352804
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5
Development of global policies for the air transport industry
Budd, Lucy
;
Ison, Stephen
- In:
Transport and pandemic experiences
,
(pp. 221-234)
.
2022
Persistent link: https://www.econbiz.de/10013475403
Saved in:
6
The factors affecting the passengers' avoidance to use the mobile applications of airlines
Avcilar, Mutlu Yuksel
;
Günebakan, Nuriye
;
Inan, Hilal
; …
- In:
Corporate Governance, Sustainability, and Information …
,
(pp. 145-175)
.
2022
Persistent link: https://www.econbiz.de/10013440357
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7
The journey of Ethiopian airlines : technological learning and catch-up in aviation
Oqubay, Arkebe
;
Tesfachew, Taffere
- In:
How nations learn : technological learning, industrial …
,
(pp. 235-261)
.
2019
Persistent link: https://www.econbiz.de/10012178159
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8
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
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9
Airline liberalization in the US
Peoples, James
- In:
Air transport liberalization : a critical assessment
,
(pp. 7-26)
.
2017
Persistent link: https://www.econbiz.de/10012210495
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10
Airline deregulation in Canada and the sustainability of competition
Gillen, David
;
Morrison, William G.
- In:
Air transport liberalization : a critical assessment
,
(pp. 27-50)
.
2017
Persistent link: https://www.econbiz.de/10012210503
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11
Australia - a reluctant liberalizer
Forsyth, Peter
- In:
Air transport liberalization : a critical assessment
,
(pp. 51-68)
.
2017
Persistent link: https://www.econbiz.de/10012210506
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12
Air transport liberalization : the case of Ireland
Barrett, Sean D.
- In:
Air transport liberalization : a critical assessment
,
(pp. 69-91)
.
2017
Persistent link: https://www.econbiz.de/10012210510
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13
The evolution of Indian civil aviation
Nagpal, Rajiv
;
Saranga, Haritha
- In:
Air transport liberalization : a critical assessment
,
(pp. 92-111)
.
2017
Persistent link: https://www.econbiz.de/10012210520
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14
Air transport development : a comparative analysis of China and India
Zhang, Yahua
;
Zhang, Anming
- In:
Air transport liberalization : a critical assessment
,
(pp. 112-137)
.
2017
Persistent link: https://www.econbiz.de/10012210523
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15
Latin America and the Caribbean, thirty-plus years of lukewarm liberalization of air transportation markets
Vega, Henry L.
- In:
Air transport liberalization : a critical assessment
,
(pp. 156-184)
.
2017
Persistent link: https://www.econbiz.de/10012210537
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16
Air transport in Africa
Martini, Gianmaria
;
Scotti, Davide
- In:
Air transport liberalization : a critical assessment
,
(pp. 185-201)
.
2017
Persistent link: https://www.econbiz.de/10012210538
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17
Market instability
Button, Kenneth John
- In:
Air transport liberalization : a critical assessment
,
(pp. 284-302)
.
2017
Persistent link: https://www.econbiz.de/10012210574
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18
L' envol de Virgin Atlantic dans le contexte de la libéralisation de l'industrie aérienne au Royaume-Uni
Champroux, Nathalie
- In:
Mondialisation, modèles nationaux de développement et …
,
(pp. 264-277)
.
2016
Persistent link: https://www.econbiz.de/10011587954
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19
Airline culture : international flight attendant service design
Yamaki, Keiko
- In:
Enterprise as an instrument of civilization : an …
,
(pp. 169-185)
.
2015
Persistent link: https://www.econbiz.de/10011386488
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20
How airline markets work ... or do they? : regulatory reform in the airline industry
Borenstein, Severin
;
Rose, Nancy L.
- In:
Economic regulation and its reform : what have we learned?
,
(pp. 63-135)
.
2014
Persistent link: https://www.econbiz.de/10010373345
Saved in:
21
Marketing in aviation
Wittmer, Andreas
;
Bieger, Thomas
- In:
Aviation systems : management of the integrated …
,
(pp. 135-155)
.
2011
Persistent link: https://www.econbiz.de/10009297300
Saved in:
22
Aviation strategy and business models
Koch, Benjamin
- In:
Introduction to aviation management
,
(pp. 143-184)
.
2010
Persistent link: https://www.econbiz.de/10008809636
Saved in:
23
Human reliability and error in maintenance
Dhillon, Balbir S.
- In:
Handbook of maintenance management and engineering
,
(pp. 695-710)
.
2009
Persistent link: https://www.econbiz.de/10008747872
Saved in:
24
Air transport: economic effects of a further transatlantic liberalisation
Fichert, Frank
- In:
Network industries between competition and regulation
,
(pp. 155-172)
.
2008
Persistent link: https://www.econbiz.de/10003791838
Saved in:
25
Bridging the two ends of a service supply chain through empowerment : the context of external and internal customers of the aviation industry
Thakur, Mahima Singh
;
Khatri, Puja
;
Juneja, Reema
- In:
Corporate strategies & innovations in the emerging …
,
(pp. 347-358)
.
2008
Persistent link: https://www.econbiz.de/10003719759
Saved in:
26
Low-Cost-Carrier und ihre Beeinflussung raum-zeitlicher Systeme im Tourismus
Schröder, Achim
- In:
Standortfaktor Tourismus und Wissenschaft : …
,
(pp. 253-268)
.
2008
Persistent link: https://www.econbiz.de/10003649848
Saved in:
27
Market-oriented airline service design
Schön, Cornelia
- In:
Operations research proceedings 2006 : selected papers …
,
(pp. 361-366)
.
2007
Persistent link: https://www.econbiz.de/10003471360
Saved in:
28
Managing HR for Service Excellence and cost effectiveness at Singapore Airlines
Wirtz, Jochen
;
Heracleous, Loizos
;
Pangarkar, Nitin
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 307-327)
.
2007
Persistent link: https://www.econbiz.de/10003596014
Saved in:
29
Does competition influence airline on-time performance?
Rupp, Nicholas G.
;
Owens, Douglas H.
;
Plumly, L. Wayne
- In:
Advances in airline economics : competition policy and …
,
(pp. 251-272)
.
2006
Persistent link: https://www.econbiz.de/10003383021
Saved in:
30
Deregulation and the adaptation of governance structure: the case of the US airline industry
Kole, Stacey R.
;
Lehn, Kenneth
- In:
Mergers and corporate governance
,
(pp. 459-497)
.
2004
Persistent link: https://www.econbiz.de/10002365043
Saved in:
31
Juggling justice and care : gendered customer service in the contemporary airline industry
Tyler, Melissa
;
Taylor, Steve
- In:
Customer service : empowerment and entrapment
,
(pp. 60-78)
.
2001
Persistent link: https://www.econbiz.de/10001628787
Saved in:
32
The US open skies initiatives and strategies for Asian carriers and governments
Oum, Tae Hoon
-
1999
Persistent link: https://www.econbiz.de/10001565861
Saved in:
33
Multiple designation policy in Korea
Kim, Jong-seok
- In:
Asia Pacific air transport : challenges and policy reforms
,
(pp. 74-83)
.
1997
Persistent link: https://www.econbiz.de/10001322746
Saved in:
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