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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
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Service quality
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Taiwan
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Balanced Scorecard
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Galán González, José Luis
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Kandampully, Jay
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
92
Journal of retailing and consumer services
61
International journal of hospitality management
45
Discussion paper series / IZA
38
International journal of selection and assessment
38
Tourism management : research, policies, practice
34
Journal of business ethics : JOBE
32
NBER working paper series
32
Working paper / National Bureau of Economic Research, Inc.
30
International journal of consumer studies
29
The international journal of human resource management
29
Journal of marketing research : JMR
28
Discussion paper / Centre for Economic Policy Research
27
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
27
Psychology & marketing
27
SpringerLink / Bücher
27
NBER Working Paper
26
Journal of consumer research : JCR ; an interdisciplinary bimonthly
25
Journal of travel and tourism marketing
25
Product experience
25
Marketing : ZFP ; journal of research and management
23
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
22
Tourism management perspectives : TMP
20
Academy of Management journal : AMJ
19
CESifo working papers
19
Marketing letters : a journal of research in marketing
19
Journal of retailing
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
18
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
18
IZA Discussion Paper
17
Journal of business and psychology
17
Journal of behavioral decision making
16
Journal of marketing communications
16
Research
16
Asia Pacific journal of marketing and logistics
15
Sonderforschungsbereich 504, Rationalitätskonzepte, Entscheidungsverhalten und Ökonomische Modellierung
14
International journal of advertising : the review of marketing communications
13
Journal of consumer behaviour : an international research review
13
Journal of economic behavior & organization : JEBO
13
Journal of economic psychology : research in economic psychology and behavioral economics
13
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ECONIS (ZBW)
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The performance of ISO certification based on consumer perspective : a case study of a travel agency
Wu, Shwu-ing
;
Jang, Jiun-yi
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 496-518
Persistent link: https://www.econbiz.de/10009752066
Saved in:
2
The alignment of managers' mental models with the balanced scorecard strategy map
González, José Manuel Hurtado
;
Calderón, Miguel Ángel
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
5
,
pp. 613-628
Persistent link: https://www.econbiz.de/10009572339
Saved in:
3
Using service quality to enhance the perceived quality of store brands
Huang, Min-hsin
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 241-252
Persistent link: https://www.econbiz.de/10003859053
Saved in:
4
Students' perceptions of service quality in higher education
Nadiri, Halil
;
Kandampully, Jay
;
Kashif Hussain
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 523-535
Persistent link: https://www.econbiz.de/10003881310
Saved in:
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