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~subject:"Supplier relationship management"
~person:"Rajagopal"
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Supplier relationship management
Automotive services industry
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Customer service
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Rajagopal
Garicano, Luis
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Kaplan, Steven N.
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International journal of services and operations management
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Effects of customer services efficiency and market effectiveness on dealer performance
Rajagopal
- In:
International journal of services and operations management
5
(
2009
)
5
,
pp. 575-594
Persistent link: https://www.econbiz.de/10003884853
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