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~person:"Peters, Kevin"
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Der Chef als Mystery Shopper
Peters, Kevin
- In:
Harvard-Business-Manager : das Wissen der Besten
34
(
2012
)
3
,
pp. 48-53
Persistent link: https://www.econbiz.de/10009513732
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Office Depot's president on how "mystery shopping" helped spark a turnaround
Peters, Kevin
- In:
Harvard business review : HBR
89
(
2011
)
11
,
pp. 47-50
Persistent link: https://www.econbiz.de/10009380939
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