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~subject:"Social Web"
~subject:"Dienstleistungssektor"
~isPartOf:"Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente"
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Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
International journal of hospitality management
8
Journal of business research : JBR
8
The journal of services marketing
7
Journal of hospitality marketing & management
5
Journal of retailing and consumer services
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Journal of service research : JSR
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Journal of the Academy of Marketing Science
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Business horizons
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International journal of contemporary hospitality management
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International journal of production economics
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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SpringerLink / Bücher
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Tourism management : research, policies, practice
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Aktuelle Entwicklungen im Dienstleistungsmarketing
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Asia Pacific journal of marketing and logistics
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European journal of marketing
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Fokus Dienstleistungsmarketing
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Harvard business review : HBR
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International journal of quality and service sciences
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Journal of management information systems : JMIS
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Journal of marketing
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of service research
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Marketing intelligence & planning
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Accounting perspectives : a journal of The Canadian Academic Accounting Association
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Asia-Pacific journal of business administration
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Australasian marketing journal
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Corporate communications : an international journal
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Corporate reputation review : an international journal
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
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Enhancing knowledge development in marketing ; Vol. 21
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Enlightening tourism : ET ; a pathmaking journal
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Environmental and resource economics
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European journal of international management : EJIM
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European journal of marketing : EJM
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ECONIS (ZBW)
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Überwindung von Beschwerdebarrieren durch innovative Technologien : eine empirische Untersuchung am Beispiel iFeedback
Hadwich, Karsten
;
Becker, Florian
- In:
Dienstleistungsmanagement und Social Media : …
,
(pp. 565-591)
.
2013
Persistent link: https://www.econbiz.de/10009756188
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2
Einflussfaktoren und Auswirkungen der Beschwerdezufriedenheit im Social Media-Bereich : eine empirische Untersuchung
Hadwich, Karsten
;
Keller, Corina
- In:
Dienstleistungsmanagement und Social Media : …
,
(pp. 541-564)
.
2013
Persistent link: https://www.econbiz.de/10009756191
Saved in:
3
When the whole world is listening : an exploratory investigation of individual complaints on social media platforms
Hogreve, Jens
;
Eller, Tönnjes Freerk
;
Firmhofer, Nikola
- In:
Dienstleistungsmanagement und Social Media : …
,
(pp. 515-540)
.
2013
Persistent link: https://www.econbiz.de/10009756193
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