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isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
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Beschwerdemanagement
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Complaint management
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Customer satisfaction
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Deutschland
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Germany
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Kundenzufriedenheit
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Beziehungsmarketing
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Employee suggestion system
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Töpfer, Armin
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Borth, Björn-Olaf
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Journal of business research : JBR
70
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
27
International journal of contemporary hospitality management
20
Journal of the Academy of Marketing Science
20
Service business
20
Psychology & marketing
16
SpringerLink / Bücher
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European journal of marketing : EJM
15
Journal of retailing
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
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Journal of service research
11
International journal of consumer studies
10
Journal of marketing management : MM
10
Ilmenauer Schriften zur Betriebswirtschaftslehre
9
International journal of quality and service sciences
9
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
Marketing intelligence & planning
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
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ECONIS (ZBW)
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Bausteine für eine hohe Kundenzufriedenheit bei der Gmünder Ersatzkasse (GEK)
Zondler, Jochen
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 501-539)
.
2008
Persistent link: https://www.econbiz.de/10003708642
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2
Konzepte und Instrumente für das Beschwerdemanagement
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 819-860)
.
2008
Persistent link: https://www.econbiz.de/10003708717
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3
Kundenzufriedenheit durch exzellentes Beschwerdemanagement bei der TUI Deutschland
Borth, Björn-Olaf
;
Vries, Jomique de
;
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 861-881)
.
2008
Persistent link: https://www.econbiz.de/10003708720
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