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~isPartOf:"Journal of service management"
~person:"Lariviere, Bart"
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Search: subject_exact:"Beziehungsmanagement"
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Beziehungsmarketing
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Consumer behaviour
2
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Customer commitment
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Lariviere, Bart
Aksoy, Lerzan
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Edvardsson, Bo
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Jaakkola, Elina
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McColl-Kennedy, Janet R.
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Keiningham, Timothy
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Amelia, Amelia
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Anaza, Nwamaka A.
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Journal of service management
The journal of services marketing
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ECONIS (ZBW)
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A longitudinal examination of customer commitment and loyalty
Lariviere, Bart
;
Keiningham, Timothy
;
Cooil, Bruce
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10010260104
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2
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
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