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isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
~subject:"Customer service"
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Customer service
Beziehungsmarketing
44
Relationship marketing
44
Marketing management
8
Marketingmanagement
8
Customer value
6
Deutschland
6
Germany
6
Kundenwert
6
USA
6
United States
6
Computer-assisted marketing
4
Customer satisfaction
4
IT-gestütztes Marketing
4
Kundenservice
4
Kundenzufriedenheit
4
Competitive advantage
3
Competitive strategy
3
Wettbewerbsstrategie
3
Wettbewerbsvorteil
3
Beschwerdemanagement
2
Complaint management
2
Customer analysis
2
Customer integration
2
Digitalisierung
2
Digitization
2
Einzelhandel
2
Erfolgsfaktor
2
Innovation management
2
Innovationsmanagement
2
Internet marketing
2
Kundenanalyse
2
Kundenintegration
2
Online-Marketing
2
Physical distribution
2
Preismanagement
2
Pricing strategy
2
Retail trade
2
Social Web
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Social web
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Article
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German
4
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Belz, Christian
1
Dixon, Matthew
1
Duncan, Ewan
1
Freeman, Karen
1
Jones, Conor
1
Möhring, Michael
1
Rawson, Alex
1
Schagen, Alexander
1
Toman, Nicholas
1
Walsh, Gianfranco
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Harvard-Business-Manager : das Wissen der Besten
The journal of services marketing
39
Journal of retailing and consumer services
36
Journal of business research : JBR
31
International journal of hospitality management
30
The service industries journal
16
Journal of service research : JSR
15
Journal of service research
14
SpringerLink / Bücher
14
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
Journal of service theory and practice
7
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Electronic markets : EM ; the international journal of electronic commerce and business media
4
Europäische Hochschulschriften / 5
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
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ECONIS (ZBW)
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Wider den Retouren-Wahnsinn
Walsh, Gianfranco
;
Möhring, Michael
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
3
,
pp. 6-10
Persistent link: https://www.econbiz.de/10010489524
Saved in:
2
Den Kunden auf seiner Reise begleiten
Rawson, Alex
;
Duncan, Ewan
;
Jones, Conor
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
11
,
pp. 48-60
Persistent link: https://www.econbiz.de/10010193189
Saved in:
3
Der gute Draht zum Kunden
Belz, Christian
;
Schagen, Alexander
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
1
,
pp. 8-11
Persistent link: https://www.econbiz.de/10009679446
Saved in:
4
Was Kunden wirklich wollen
Dixon, Matthew
;
Freeman, Karen
;
Toman, Nicholas
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
9
,
pp. 36-44
Persistent link: https://www.econbiz.de/10008648308
Saved in:
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