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~person:"Wieseke, Jan"
~subject:"Kundenzufriedenheit"
~isPartOf:"Journal of personal selling & sales management"
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Kundenzufriedenheit
Beziehungsmarketing
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Customer satisfaction
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Relationship marketing
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Salespeople
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Verkaufspersonal
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customer centricity
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firm's customer orientation
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measurement scale development
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salesperson customer orientation
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Wieseke, Jan
Alavi, Sascha
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Journal of personal selling & sales management
Journal of marketing
3
Journal of service research : JSR
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Journal of the Academy of Marketing Science
2
Management mit Vision und Verantwortung : eine Herausforderung an Wissenschaft und Praxis ; Festschrift für Hans Raffée zum 75. Geburtstag
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation
Habel, Johannes
;
Kassemeier, Roland
;
Alavi, Sascha
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012200908
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