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subject:"Vertrauen"
~person:"Choi, Beom Joon"
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Vertrauen
Beziehungsmarketing
7
Relationship marketing
7
Dienstleistungsqualität
6
Service quality
6
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
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Beschwerdemanagement
3
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Qualitätsmanagement
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Corporate Social Responsibility
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Customer affection
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Customer experience quality
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Customer loyalty
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Word-of-mouth
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critical incident technique
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customer experience quality
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customer loyalty
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customer trust
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Choi, Beom Joon
Svensson, Göran
16
Usman, Osly
10
Akrout, Houcine
8
Han, Heesup
7
Mysen, Tore
7
Paulssen, Marcel
6
Fatima, Johra Kayeser
5
Mostert, Pierre
5
Rather, Raouf Ahmad
5
Roberts-Lombard, Mornay
5
Abosag, Ibrahim
4
Bang, Nguyen
4
Bilgihan, Anil
4
Bui Thanh Khoa
4
Folse, Judith Anne Garretson
4
Jones, Eli
4
Kenning, Peter
4
Lee, Choong-Ki
4
Osman, Zahir
4
Park, Jungkun
4
Pratiwi, Hana
4
Rajaobelina, Lova
4
Renner, Elke
4
Rosmawati, Pipih
4
Sridhar, Shrihari
4
Tyran, Jean-Robert
4
Ahn, Jiseon
3
Albaum, Gerald S.
3
Balaji, M. S.
3
Balqiah, Tengku Ezni
3
Banerjee, Shubhomoy
3
Basso, Kenny
3
Billström, Anders
3
Brengman, Malaika
3
Brun, Isabelle
3
Busser, James A.
3
Casidy, Riza
3
Cheah, Jun-Hwa
3
Chung, Namho
3
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Services marketing quarterly
1
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
3
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1
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
Saved in:
2
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
Saved in:
3
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
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