Stone, Claire Louise - In: International Journal of Business Performance Management 2 (2000) 1/2/3, pp. 86-97
A survey of the UK "Times" Top 500 companies and five in-depth case studies are used to investigate the growth in use of "soft" employee-related measures, and the paths of companies striving for "best practice" in this arena. The use of such data in the Business Excellence Model and the Balanced...