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subject:"Customer satisfaction"
~person:"Amat-Lefort, Natalia"
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Customer satisfaction
Dienstleistungsqualität
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Amat-Lefort, Natalia
Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
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Medeiros, Denise Dumke de
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Melo, Fagner José Coutinho de melo
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International journal of quality & reliability management
1
Total quality management & business excellence
1
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ECONIS (ZBW)
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Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
2
Quality 4.0 : big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews
Amat-Lefort, Natalia
;
Barravecchia, Federico
; …
- In:
International journal of quality & reliability management
40
(
2023
)
4
,
pp. 990-1008
Persistent link: https://www.econbiz.de/10014267152
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