//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~subject:"Unternehmenskultur"
~subject:"Balanced scorecard"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"CRM (Customer Relationship Management)"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Unternehmenskultur
Balanced scorecard
Beziehungsmarketing
30
Relationship marketing
30
Customer satisfaction
10
Kundenzufriedenheit
10
Deutschland
9
Germany
9
Measurement
4
Messung
4
Quality management
4
Qualitätsmanagement
4
Kundenbindungsprogramm
3
Loyalty program
3
Automotive industry
2
Balanced Scorecard
2
Call centre
2
Callcenter
2
Corporate culture
2
Kfz-Industrie
2
Lieferantenmanagement
2
Strategic management
2
Strategisches Management
2
Supplier relationship management
2
USA
2
United States
2
Air cargo transport
1
BMW Group
1
Benchmarking
1
Beschwerdemanagement
1
Business recovery
1
Complaint management
1
Computer-assisted marketing
1
Confidence
1
Consumer electronics industry
1
Courier services
1
Crisis management
1
Customer value
1
Daimler AG
1
Data Mining
1
more ...
less ...
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Aufsatz im Buch
4
Book section
4
Case study
1
Fallstudie
1
Language
All
German
4
Author
All
Töpfer, Armin
3
Beckett, Nigel P.
1
Greff, Günter
1
Published in...
All
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Journal of business research : JBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
4
Gabler Edition Wissenschaft
3
International journal of contemporary hospitality management
3
International journal of electronic customer relationship management : IJECRM
3
International journal of hospitality management
3
The journal of business & industrial marketing
3
The journal of services marketing
3
Australian journal of management
2
Beiträge zur Verhaltensforschung
2
Corporate brand and corporate reputation
2
Die Bank
2
European journal of marketing : EJM
2
Europäische Hochschulschriften / 5
2
Europäische Kulturen in der Wirtschaftskommunikation
2
Innovating for trust
2
International journal of enterprise network management
2
Journal of business ethics : JOBE
2
Journal of marketing
2
Journal of marketing management : MM
2
Journal of retailing and consumer services
2
Journal of the Academy of Marketing Science
2
MSI reports : working paper series
2
Research
2
The TQM journal : the international review of organizational improvement
2
The journal of personal selling & sales management : JPSSM
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
6. Genossenschaftliche Arbeitstagung Südwest : 12. und 13. Mai 1998 in Fulda ; [Dokumentation]
1
Academia : revista Latinoamericana de administración
1
Academy of Management journal : AMJ
1
Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
1
Advances in hospitality and leisure
1
Amfiteatru economic : an economic and business research periodical
1
Australasian marketing journal
1
Benchmarking : an international journal ; BIJ
1
Berichte aus dem IWW / Rheinisch-Westfälisches Institut für Wasserforschung gemeinnützige GMBH
1
Bridging the gap between advertising academia and practice
1
Business analyst : a refereed journal of Shri Ram College of Commerce
1
Business horizons
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Call Center-Strategien als interaktives Service Center-Management
Töpfer, Armin
;
Greff, Günter
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 789-818)
.
2008
Persistent link: https://www.econbiz.de/10003708711
Saved in:
2
Mitarbeiter- und organisationsbezogene Fähigkeiten für erfolgreiches Kundenmanagement
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 885-912)
.
2008
Persistent link: https://www.econbiz.de/10003708739
Saved in:
3
Qualitätsmanagement-Konzepte und Balanced Score Card (BSC) zur Steuerung und Optimierung der Kundenorientierung
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 925-947)
.
2008
Persistent link: https://www.econbiz.de/10003708777
Saved in:
4
Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P.
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 949-964)
.
2008
Persistent link: https://www.econbiz.de/10003708783
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->