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Instrumente des Qualitätsmanagements im Call Center : Qualitätsmanagement im Call Center ; [diese Veröffentlichung ist ein Ergebnis des Forschungsvorhabens "Gestaltungskriterien ei...
Langhoff, Thomas
(
contributor
);
Brasse, Claudia
(
ed.
)
-
2003
-
1. Aufl
Persistent link: https://www.econbiz.de/10001820982
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