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~isPartOf:"The next available operator : managing human resources in Indian business process outsourcing industry"
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The next available operator : managing human resources in Indian business process outsourcing industry
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
Sozialforschungsstelle Dortmund - Publikationen
13
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
7
Human relations
7
ILR review : the journal of work and policy
7
Management Science
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Journal of vocational behavior
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
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Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
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1
An overview of the Indian contact centre industry
Wallace, Catriona
- In:
The next available operator : managing human resources …
,
(pp. 13-32)
.
2009
Persistent link: https://www.econbiz.de/10003923597
Saved in:
2
Human resource management in Indian call centres/business process outsourcing
Thite, Mohan
;
Russell, Bob
- In:
The next available operator : managing human resources …
,
(pp. 33-58)
.
2009
Persistent link: https://www.econbiz.de/10003923602
Saved in:
3
Work processes and emerging problems in Indian call centres
Budhwar, Pawan S.
;
Malhotra, Neeru
;
Virender Singh
- In:
The next available operator : managing human resources …
,
(pp. 59-82)
.
2009
Persistent link: https://www.econbiz.de/10003923605
Saved in:
4
Transnationalism in Indian call centres
Mirchandani, Kiran
- In:
The next available operator : managing human resources …
,
(pp. 83-111)
.
2009
Persistent link: https://www.econbiz.de/10003923607
Saved in:
5
Union formation in Indian call centres
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The next available operator : managing human resources …
,
(pp. 145-181)
.
2009
Persistent link: https://www.econbiz.de/10003923614
Saved in:
6
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
7
Managing work and employment in Australian and Indian call centres
Russell, Bob
;
Thite, Mohan
- In:
The next available operator : managing human resources …
,
(pp. 253-278)
.
2009
Persistent link: https://www.econbiz.de/10003923647
Saved in:
8
Strategic human resource management in outsourced call centres in India and Canada
Carroll, Wendy
;
Wagar, Terry
- In:
The next available operator : managing human resources …
,
(pp. 279-305)
.
2009
Persistent link: https://www.econbiz.de/10003923649
Saved in:
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