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isPartOf:"Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)"
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
Sozialforschungsstelle Dortmund - Publikationen
13
European journal of operational research : EJOR
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
7
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Management Science
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
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ECONIS (ZBW)
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1
Emerging developments in call centre research
Burgess, John
;
Connell, Julia
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 1-13
Persistent link: https://www.econbiz.de/10002099652
Saved in:
2
Call centre offshoring to India : the revenge of history?
Taylor, Phil
;
Bain, Peter
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 15-38
Persistent link: https://www.econbiz.de/10002099671
Saved in:
3
Call centres in India : an eclectic phenomenon in global human resource management
Saber, Sharif N. as-
;
Holland, Peter Jeffrey
;
Teicher, …
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 39-57
Persistent link: https://www.econbiz.de/10002099681
Saved in:
4
Globalising call centre capital : gender, culture and work identity
Broek, Diane van den
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 59-75
Persistent link: https://www.econbiz.de/10002099688
Saved in:
5
Putting call centres in their place
Paulet, Renee
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 77-89
Persistent link: https://www.econbiz.de/10002099690
Saved in:
6
Are all call centres the same?
Russell, Bob
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 91-109
Persistent link: https://www.econbiz.de/10002099695
Saved in:
7
When the LOST found teams : a consideration of teams within the individualised call centre environment
Townsend, Keith
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 111-126
Persistent link: https://www.econbiz.de/10002099700
Saved in:
8
Diaries, dunnies and discipline : resistance and accommodation to monitoring in call centres
Barnes, Alison
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 127-137
Persistent link: https://www.econbiz.de/10002099704
Saved in:
9
Call centre work for women : career or stopgap?
Hunt, Vivienne
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 139-153
Persistent link: https://www.econbiz.de/10002099706
Saved in:
10
Dial 'B' for Burnout? : The experience of job Burnout in a telephone call centre
Healy, Josh
;
Bramble, Thomas
- In:
Labour & industry : a journal of the social and …
14
(
2003
)
2
,
pp. 39-59
Persistent link: https://www.econbiz.de/10001997842
Saved in:
11
Monitoring and surveillance in call centres : some responses from Australian workers
Broek, Diane van den
- In:
Labour & industry : a journal of the social and …
12
(
2002
)
3
,
pp. 43-58
Persistent link: https://www.econbiz.de/10001801369
Saved in:
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