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~person:"Dallery, Yves"
~person:"Russell, Bob"
~isPartOf:"International journal of management reviews : IJMR"
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International journal of management reviews : IJMR
International journal of production economics
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The next available operator : managing human resources in Indian business process outsourcing industry
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Asia Pacific : journal of human resources
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Developments in the call centre industry : analysis, changes, and challenges
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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Operations research proceedings 2004 : selected papers of the annual international conference of the German Operations Research Society (GOR) ; Tilburg, September 1 - 3, 2004
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Call centres : a decade of research
Russell, Bob
- In:
International journal of management reviews : IJMR
10
(
2008
)
3
,
pp. 195-219
Persistent link: https://www.econbiz.de/10003766031
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