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isPartOf:"Human relations"
~isPartOf:"Omega : the international journal of management science"
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Human relations
Omega : the international journal of management science
Work, employment & society : a journal of the British Sociological Association
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Developments in the call centre industry : analysis, changes, and challenges
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Economic and industrial democracy : EID ; an international journal
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It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
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Beneath the glass ceiling : explaining gendered role segmentation in call centres
Scholarios, Dora
;
Taylor, Phil
- In:
Human relations
64
(
2011
)
10
,
pp. 1291-1319
Persistent link: https://www.econbiz.de/10009373102
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