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Call centre
9
Callcenter
9
Australia
5
Australien
5
Betriebliches Bildungsmanagement
2
Employer-provided training
2
Neuseeland
2
New Zealand
2
Arbeitskräfte
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Arbeitsmobilität
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Betriebliches Informationssystem
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Comparison
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Erwerbsverlauf
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9
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Connell, Julia
3
Burgess, John
2
Cantrick-Brooks, Bernadine
1
Carton, Peter
1
Eagleson, Geoff K.
1
Gannon, Martin J.
1
Hannif, Zeenobiqah
1
Hannif, Zeenobyah
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Harvey, Helen
1
Hingst, Ray
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Hunt, Vivienne
1
Jerrard, Marjorie
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McIntosh, Malcolm
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Shah, Kalpa
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Smith, Andy
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Smith, Erica
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Wallace, Catriona
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International employment relations review
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Academy of Management journal : AMJ
6
Journal of vocational behavior
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
4
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ECONIS (ZBW)
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1
Australian call centres : time to search for a new management model?
Connell, Julia
;
Hannif, Zeenobyah
;
Burgess, John
- In:
International employment relations review
15
(
2009
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10008698759
Saved in:
2
Employment issues in Australian public sector call centres : differences and similarities with the private sector
Burgess, John
;
Connell, Julia
;
Hannif, Zeenobiqah
- In:
International employment relations review
11
(
2005
)
1/2
,
pp. 1-19
Persistent link: https://www.econbiz.de/10003336232
Saved in:
3
Call centres and labour turnover : do HRM practices make a difference?
Connell, Julia
;
Harvey, Helen
- In:
International employment relations review
10
(
2004
)
2
,
pp. 49-65
Persistent link: https://www.econbiz.de/10003127964
Saved in:
4
The use of nationally recongnised training in call centres
Smith, Erica
;
McIntosh, Malcolm
;
Smith, Andy
- In:
International employment relations review
10
(
2004
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10003127983
Saved in:
5
Matching the training program to the call centre model for best practice
Carton, Peter
;
Gannon, Martin J.
;
Jerrard, Marjorie
; …
- In:
International employment relations review
10
(
2004
)
2
,
pp. 87-109
Persistent link: https://www.econbiz.de/10003127997
Saved in:
6
Call centre work : careers for women?
Hunt, Vivienne
- In:
International employment relations review
10
(
2004
)
2
,
pp. 111-131
Persistent link: https://www.econbiz.de/10003128004
Saved in:
7
Perceptions of Australian trade unions by call centre staff : an exploratory study using means end chain analysis
Cantrick-Brooks, Bernadine
- In:
International employment relations review
10
(
2004
)
2
,
pp. 133-152
Persistent link: https://www.econbiz.de/10003128014
Saved in:
8
Computer technology, leadership and subordinate intention to turnover in call centres
Wallace, Catriona
;
Eagleson, Geoff K.
- In:
International employment relations review
10
(
2004
)
2
,
pp. 153-173
Persistent link: https://www.econbiz.de/10003128025
Saved in:
9
Call centres in the mainstream and 'trade' media : 'where did they come from and how did they get here?'
Hingst, Ray
- In:
International employment relations review
10
(
2004
)
2
,
pp. 1-28
Persistent link: https://www.econbiz.de/10003127797
Saved in:
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