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isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Dienstleistungsmanagement"
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Managing service quality : MSQ ; an international journal
Brookings trade forum
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Developments in the call centre industry : analysis, changes, and challenges
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Manufacturing & service operations management : M & SOM
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Revue Gestion 2000 : management & prospective
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The next available operator : managing human resources in Indian business process outsourcing industry
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The role of strategic context, operational requirements, and work design in in-house call centres in the financial sector
Strandberg, Christer
;
Dalin, Rolf
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 544-564
Persistent link: https://www.econbiz.de/10008778608
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