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person:"Kwon, Hyunji"
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Kwon, Hyunji
Doellgast, Virginia
17
Connell, Julia
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D'Cruz, Premilla
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Noronha, Ernesto
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Russell, Bob
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Taylor, Phil
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Brookings trade forum
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ILR review : the journal of work and policy
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The next available operator : managing human resources in Indian business process outsourcing industry
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It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
Saved in:
2
The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle
;
Kwon, Hyunji
;
Frost, Ann C.
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
Saved in:
3
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
4
Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
5
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
Saved in:
6
U.S. call center industry report 2004 : national benchmarking report ; strategy, HR practices & performance
Batt, Rosemary
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003135723
Saved in:
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