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subject:"Service quality"
~isPartOf:"Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]"
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Service quality
Beziehungsmarketing
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Call centre
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Callcenter
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Dienstleistungsqualität
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Germany
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Quality management
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Kantsperger, Roland
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Wilkoszewski, Alexander
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Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
The journal of services marketing
4
The service industries journal
4
Manufacturing & service operations management : M & SOM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Journal of service research : JSR
2
Management science : journal of the Institute for Operations Research and the Management Sciences
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Managing service quality : MSQ ; an international journal
2
Academic journal of economic studies
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Academy of Management journal : AMJ
1
Achieving competitive advantage through quality management
1
Beiträge zum 16. Interuniversitären Doktorandenseminar Wirtschaftsinformatik (IDS 2012)
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Business process management journal
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Developments in the call centre industry : analysis, changes, and challenges
1
Employment relationships : new models of white-collar work
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Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
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Global journal of business management : GJBM
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Global journal of business research : GJBR
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Information and organization
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International journal of business excellence
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International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
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International journal of hospitality management
1
International journal of internet and enterprise management : IJIEM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production research
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of revenue management : IJRM
1
International journal of services and operations management
1
International journal of services, economics and management
1
International public management journal
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of global marketing
1
Journal of marketing research : JMR
1
Journal of service management
1
Journal of service theory and practice : JSTP
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Journal of strategic marketing
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Journal of the Operational Research Society : OR
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Zielgruppenübergreifendes Qualitätsmanagement von Customer Interaction Centern - Ergebnisse einer branchenübergreifenden Benchmarkingstudie
Kantsperger, Roland
;
Wilkoszewski, Alexander
- In:
Dienstleistungsmarketing : Impulse für Forschung und …
,
(pp. 241-260)
.
2004
Persistent link: https://www.econbiz.de/10002767951
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