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subject:"Service quality"
~isPartOf:"Information and organization"
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Information and organization
The journal of services marketing
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The service industries journal
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Manufacturing & service operations management : M & SOM
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of service research : JSR
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Managing service quality : MSQ ; an international journal
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Academic journal of economic studies
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Academy of Management journal : AMJ
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Achieving competitive advantage through quality management
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Beiträge zum 16. Interuniversitären Doktorandenseminar Wirtschaftsinformatik (IDS 2012)
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Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
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Business process management journal
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Developments in the call centre industry : analysis, changes, and challenges
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Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
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Employment relationships : new models of white-collar work
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Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
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Global journal of business management : GJBM
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International journal of business excellence
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International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
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International journal of hospitality management
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International journal of internet and enterprise management : IJIEM
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of production research
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International journal of quality & reliability management
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International journal of quality and service sciences
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International journal of revenue management : IJRM
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International journal of services and operations management
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International journal of services, economics and management
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International public management journal
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Journal of business research : JBR
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Journal of customer behaviour
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Journal of global marketing
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Journal of marketing research : JMR
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Journal of service management
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Journal of service theory and practice : JSTP
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Journal of strategic marketing
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Journal of the Operational Research Society : OR
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Customer relationship management in call centers : the uneasy process of re(form)ing the subject through the 'people-by-numbers' approach
Alferoff, Catrina
;
Knights, David
- In:
Information and organization
18
(
2008
)
1
,
pp. 29-50
Persistent link: https://www.econbiz.de/10003678101
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