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~person:"Mandelbaum, Avishai"
~person:"Noronha, Ernesto"
~subject:"Bank"
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Service science, management and engineering : education for the 21st Century
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Service engineering of call centers : research, teaching, and practice
Zeltyn, Sergey
;
Mandelbaum, Avishai
- In:
Service science, management and engineering : education …
,
(pp. 317-327)
.
2008
Persistent link: https://www.econbiz.de/10003827990
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