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person:"Thite, Mohan"
~person:"Shumsky, Robert A."
~subject:"Capacity planning"
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Approximation and analysis of a call center with flexible and specialized servers
Shumsky, Robert A.
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 307-330
Persistent link: https://www.econbiz.de/10002094540
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