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~isPartOf:"British journal of management : BJM"
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British journal of management : BJM
Journal of business research : JBR
72
International journal of hospitality management
55
Journal of retailing and consumer services
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Journal of service research : JSR
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International journal of contemporary hospitality management
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European journal of marketing : EJM
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Managing service quality : MSQ ; an international journal
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Services marketing quarterly
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Journal of air transport management
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Journal of consumer behaviour : an international research review
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Marketing letters : a journal of research in marketing
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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Asia Pacific journal of marketing and logistics
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Business horizons
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
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International journal of production economics
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Journal of strategic marketing
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Marketing intelligence & planning
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Cogent business & management
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Relationship between online retailers' reputation and product returns
Walsh, Gianfranco
;
Albrecht, Arne K.
;
Kunz, Werner
; …
- In:
British journal of management : BJM
27
(
2016
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10011542967
Saved in:
2
Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
British journal of management : BJM
21
(
2010
)
2
,
pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
Saved in:
3
Ingnorance isn't bliss : complaint experience and organizational learning in the California nursing home industry, 1997 - 2004
Desai, Vinit M.
- In:
British journal of management : BJM
21
(
2010
)
4
,
pp. 829-842
Persistent link: https://www.econbiz.de/10008759576
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