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~person:"Robertson, Nichola"
~person:"Berry, Riley"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
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Beschwerdemanagement
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Complaint management
2
Consumer behaviour
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Dienstleistungsqualität
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consumer complaints
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customer complaining behavior
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failure stability
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Robertson, Nichola
Berry, Riley
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
1
Journal of consumer behaviour : an international research review
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Journal of strategic marketing
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Managing service quality : MSQ ; an international journal
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How we complain : the effect of personality on consumer complaint channels
Berry, Riley
;
Tanford, Sarah
;
Montgomery, Rhonda
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
1
,
pp. 74-101
Persistent link: https://www.econbiz.de/10011912154
Saved in:
2
Who chose this restaurant anyway? : the effect of responsibility for choice, guarantees, and failure stability on customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
4
,
pp. 537-562
Persistent link: https://www.econbiz.de/10010206596
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